AES and its Members have allocated significant time and resources to ensuring that Members are complying with the Code and that the Code has an impact on improving the face to face marketing of energy supply. Within each Member organisation there is a dedicated EnergySure Compliance Manager whose responsibility is to ensure that the organisation is complying with all the requirements of the Code.

Members are required to submit monthly returns to the Code Manager to demonstrate their levels of compliance with the Code. Where the returns indicate there may have been difficulties with compliance, the Code Manager will discuss a rectification plan with the Member.

The appointment of an independent Code Auditor has done much to raise the profile of Code compliance across the industry. A very important part of the audit process is the identification of opportunities for Members to improve processes and procedures through devising and implementing agreed action plans. The implementation of action plans arising out of the audit process are closely monitored by the Code Manager.

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