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customer billing
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High standards for electricity and gas bills.

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Developing a hassle-free system for changing supplier.

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code panel

The Members of the Code Panel during 2005 were as follows:

• Lord Dubs of Battersea (Former Chairman: Broadcasting Standards Council)
• Caroline Banks (Retired Director: Consumer Regulation Enforcement Division, OFT)
• Tina Tietjen (Chairman: Air Transport Users' Council)
• Bryn Aldridge (Former Chairman: The Trading Standards Institute)
• Stuart Sweetman (Retired MD: Post Office Counters Limited)

The Code Panel will hear appeals from Code Members against decisions taken by the Code Manager, and will also oversee the operation of the Code, putting forward recommendations to AES and the Code Manager.

The Panel will receive as appropriate formal reports from the Code Manager. The Panel will meet quarterly to allow consideration of the Code Manager’s report and to receive presentations on operational aspects of the Code from representatives of a Member company

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