Key
Facts
| • |
The Code of Practice for
Face-to-Face Marketing of Energy Supply
(the Code) was established in 2003
to ensure every company operates honest
and independently-audited doorstep
selling practices. |
| • |
The EnergySure Scheme was also established at the same time which
sets our standards for the recruitment,
training and assessment of every sales
agent. |
| • |
Since
then, there’s been 97% decrease
in complaints on sales practice. |
| • |
12 million houses
are called on every year and this has
resulted in half the population switching
their energy supplier.
|
ERA
Position
The
introduction of the Code and the EnergySure
Scheme has delivered major improvements
in doorstep selling practices in the last
twoyears.The industry is working hard
to stamp out all rogue traders while encouraging
best practice and high standards in energy
selling practices.
Background
Information
• Read
the Code
• About
the Code
• Governance
and Administration of the Code / The
AES Board
• The
Code Manager
• The
Code Panel
• The
Code Auditor
• Delivering
and monitoring compliance with the Code
• Breaches
of the Code
• Read about the EnergySure Scheme
• Contact
the Code Manager
Read the fourth AES Code Annual
Report.
What are others
saying?
“The industry has made significant
steps towards preventing unfair marketing
activities and it is possibly only a matter
of time before self regulation provides
a viable alternative to the marketing conditions”.
Ofgem, January 2006
“A number of initiatives have been
launched over the last few years to address
the problem [of mis-selling] including the
introduction of the EnergySure scheme, the
Association of Energy Suppliers Code of
Practice and new powers for Ofgem to fine
suppliers for non-compliance with licence
conditions. These measures in combination
appear to be meeting with some success.”
Office of Fair Trading, Doorstep
Selling: A report on the market study, May
2004
 Useful
Links
Direct
Selling Association
Citizens
Advice Bureaux
Office
of Fair Trading
|
