Key
Facts
| • |
The Code of Practice for
Face-to-Face Marketing of Energy Supply
(the Code) was established in 2002
to ensure every company operates honest
and independently-audited doorstep
selling practices. |
| • |
The EnergySure Scheme was also established at the same time which
sets our standards for the recruitment,
training and assessment of every sales
agent. |
| • |
Since
then, there’s been 99% decrease
in complaints on sales practice. |
| • |
12 million houses
are called on every year and this has
resulted in half the population switching
their energy supplier.
|
ERA
Position
The
introduction of the Code and the EnergySure
Scheme has delivered major improvements
in doorstep selling practices in the last
six years.The industry is working hard
to stamp out all rogue traders while encouraging
best practice and high standards in energy
selling practices.
Background
Information
• Read
the Code
• About
the Code
• Governance
and Administration of the Code
• The
Code Manager
• The
Code Panel
• The
Code Auditor
• Delivering
and monitoring compliance with the Code
• Breaches
of the Code
• Read about the EnergySure Scheme
• Contact
the Code Manager
Resources
What are others
saying?
"Direct selling complaints to energywatch concerning marketing have continued to fall. Doorstep selling continues to be an effective marketing channel for suppliers... Between July and September 2007, complaints to energywatch on direct sales totalled 103. In the same period 2.1m customers switched supplier [one complaint for every 20,000 sales made]."
Ofgem, December 2007
“The industry has made significant
steps towards preventing unfair marketing
activities and it is possibly only a matter
of time before self regulation provides
a viable alternative to the marketing conditions”.
Ofgem, January 2006
 Useful
Links
Direct
Selling Association
Citizens
Advice Bureaux
Office
of Fair Trading
|
