1st Annual European Energy Policy Conference - Brussels, 28 Nov 2005

Lessons Learnt: What Utilities with years of experience in Deregulated Markets Advise - Effective Strategies to Gain and Retain Utility Customers 2005, 9 Nov 2005

Utility Market Deregulation: Assessing the Impact on Pricing and Utility Products and Services whilst Identifying Customer Acquisition and Retention Threats and Challenges - Acquiring and Retaining Utility Customers Europe 2005, 7 Nov 2005

Who we are, what we do - An Introduction to the ERA, Nov 2005

Assisting the Vulnerable in the Modern World of Utilities - Money Advice Liaison Group, 13 Sept 2005

The Transfer Experience for the Customer from Sale to Bill, 31 Jan 2005

IRR Conference - Improving the Transfer Experience to Maximise Customer Satisfaction, 31 Jan 2005