National Insulation Association AGM, Warwickshire - EEC2 and the Impact for Retailers, 2 Dec 2004

Helping Vulnerable Customers: Making the Market Work for All, 22 Nov 2004

Energy Action Scotland Conference, Dundee - Fuel Poverty and Disconnections, 5 Nov 2004

CRM/CIS Berlin 2004 - Customers experience of transfers from sale to bill, 30 Sept 2004

Protecting vulnerable customers from disconnection - Cross Party Group on Tackling Debt in Scotland, 13 Sept 2004

Stimulating consumer demand for insulation - CIGA/NIA seminar on fiscal incentives for energy efficiency, 17 June 2004

Parliamentary Warm Homes Group - Disconnections and the vulnerable, 25 May 2004

Customer switching - UTEL Future of Utilities Conference, 19 May 2004

Selling the product - IEE seminar on security of supply, 13 May 2004

The price of fuel - National Right to Fuel Campaign Conference, 27 April 2004