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The Media Team Press Releases Speeches ERA on TV & Radio
energy retail association  a powerful voice
customer billing
customer billing
New Code of Practice for Accurate Bills launched.

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preventing disconnection

No vulnerable customer will be disconnected this winter.

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preventing disconnection
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e: info@energy-retail.org.uk
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Customer Billing

The Code Manager

The role of the Code Manager is to carry out the supervision, administration and day-to-day operation of the Code. The Code Manager reports directly to the ERA Head of Operations and acts independently of all Members in operating the Code, putting into place monitoring procedures regarding Member performance, ensuring corrective action where agreed performance standards are not met and setting sanctions consistent with the Code.

 

 

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