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energy retail association  a powerful voice
customer billing
customer billing
New Code of Practice for Accurate Bills launched.

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preventing disconnection

No vulnerable customer will be disconnected this winter.

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preventing disconnection
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Customer Billing

The Code Auditor

KPMG were appointed as Code Auditor in August 2006. KPMG carries out an annual audit of individual Member’s compliance with the Code. This audit involves visiting each Member’s operations and carrying out sample testing of the systems and controls that a Member has in place to enable compliance with the Code.

Through the audit process, opportunities for improvements in the way in which Members ensure compliance with the Code are identified. To ensure openness within the Code’s governance framework, the Code Auditor has produced an in-depth report on the results of the Code audits that has been closely reviewed by all of the Members. Additionally each Member receives an in-depth report on the audit findings relating to that Member.

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