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The Media Team Press Releases Speeches ERA on TV & Radio
energy retail association  a powerful voice
customer billing
customer billing
New Code of Practice for Accurate Bills launched.

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preventing disconnection

No vulnerable customer will be disconnected this winter.

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preventing disconnection
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Customer Billing

Delivering and monitoring compliance with the Code

The ERA and the five Members of the Billing Code of Practice for Accurate Bills have allocated significant time and resources to ensuring that Members are complying with the Code.

The appointment of an independent Code Auditor has done much to raise the profile of Code compliance across the industry. A very important part of the audit process is the identification of opportunities for Members to improve processes and procedures through devising and implementing agreed action plans. The implementation of action plans arising out of the audit process are closely monitored by the Code Manager to ensure their successful implementation.

 

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